Introduction

This Cancellation Policy explains when orders placed through the Zero Tech Mart website may be canceled and what conditions may apply.

Cancellation eligibility depends on the product type, order status, payment status, and whether a digital product has already been delivered, activated, redeemed, or otherwise fulfilled.

Cancellation Before Processing

Customers may request cancellation before an order enters processing or fulfillment.

Where possible, Zero Tech Mart may cancel the order and arrange a refund of the applicable payment.

Cancellation is not guaranteed merely because a request has been submitted.

Digital Product Cancellations

Software, license keys, activation codes, download links, subscriptions, and other digital products may become non-cancellable once fulfillment has started or delivery is complete.

A cancellation request may not be accepted after:

• A license key has been issued
• An activation code has been delivered
• A download link has been provided and accessed
• Software has been activated
• A subscription has been started
• A digital product has been redeemed or registered

These restrictions help protect the security and validity of digital licenses.

Cancellation Requests

To request cancellation, customers should contact Zero Tech Mart as soon as possible and provide:

• Customer name
• Order number
• Email address used for the order
• Product name
• Reason for cancellation

Incomplete information may delay review of the request.

Cancellation After Payment

If payment has already been completed but the order has not yet been fulfilled, Zero Tech Mart may review the cancellation request.

If approved, the payment may be refunded according to the applicable Return & Refund Policy.

Any refund processing time may depend on the original payment method, bank, or payment provider.

Orders That Cannot Be Canceled

Cancellation may not be available where:

• Digital delivery has already been completed
• Software has been activated or redeemed
• A license key has been disclosed
• A customized or specially sourced order has entered fulfillment
• The order is already complete
• Applicable supplier or publisher terms restrict cancellation

Quote-Based Orders

Submitting a quote request does not create a confirmed order and therefore does not normally require cancellation.

If a customer accepts a quotation and an order is subsequently confirmed, cancellation will depend on the order status, product availability, supplier commitments, and any applicable transaction terms.

Zero Tech Mart Order Cancellation

Zero Tech Mart may cancel an order where reasonably necessary, including situations involving:

• Product unavailability
• Payment failure
• Incorrect pricing
• Technical errors
• Suspected fraud
• Incomplete customer information
• Licensing restrictions
• Supplier or publisher limitations

If an order is canceled after payment has been successfully collected, and no product has been fulfilled, an appropriate refund may be processed.

Pricing or Product Errors

An order may be canceled if incorrect pricing, product information, licensing details, or availability information is identified before fulfillment.

Where appropriate, the customer may be informed of the corrected information and allowed to place a new order.

Subscription Products

Where a digital product includes a subscription, cancellation of the initial Zero Tech Mart transaction does not necessarily cancel an ongoing subscription directly controlled by a third-party software publisher.

Customers should review the applicable publisher's subscription and renewal terms where relevant.

Refunds Following Cancellation

Approved cancellations may qualify for a refund according to the Return & Refund Policy.

Refund processing times may vary depending on:

• Payment method
• Financial institution
• Payment processor
• Transaction status

Zero Tech Mart does not control processing delays imposed by independent banks or payment providers.

Customer Responsibility

Customers should carefully review product details, system requirements, licensing conditions, and order information before completing a purchase.

For digital products, customers should verify compatibility before ordering because cancellation may not be available once delivery has occurred.

Changes to This Policy

Zero Tech Mart may update this Cancellation Policy to reflect changes in product offerings, fulfillment practices, supplier conditions, payment procedures, or applicable requirements.

The latest version will be posted on the website with an updated effective date.

Contact Information

For cancellation requests or questions regarding an order, contact: